Shipping policy

Each order is carefully prepared and dispatched from our distribution centre once payment has been verified. You will receive confirmation when your order is released for delivery.

Dispatch & Delivery

Orders are dispatched within 24 hours of payment verification. Delivery timeframes vary depending on the destination:

• United Kingdom: approximately 2–5 working days
• Europe: approximately 5–10 working days
• International: approximately 7–14 working days

Transit times are estimates and may vary due to customs procedures or courier delays.

Tracking

Upon dispatch, you will receive an email with your tracking details. Updates may take up to 24 hours to appear.

Duties & Taxes

International shipments may incur import duties or local taxes upon entry. These charges are set by the destination’s customs authority and are payable by the recipient.

Delivery Conditions

Please ensure all shipping details are accurate at checkout. Mallacco cannot be held responsible for delays or lost items resulting from incomplete or incorrect addresses.

Undelivered Shipments

Parcels returned to us due to unsuccessful delivery or non-collection will be refunded upon receipt, excluding original shipping costs.

Further Assistance

For any questions regarding your delivery, please contact: info@mallacco.com.

Mallacco is not responsible for delays caused by customs clearance, adverse weather, or courier disruptions.