Refund policy

At Mallacco, we strive to ensure every customer has a satisfying shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations or requirements. Therefore, we have implemented a comprehensive return and refund policy to guarantee your peace of mind.

Our return and refund policy grants you a generous 30-day window from the date of purchase to initiate a return or exchange. Whether you've encountered an issue with the product, changed your mind, or found it wasn't what you were looking for, we're here to make the return process as smooth and hassle-free as possible.

To ensure a smooth return process, please keep in mind the following guidelines:

• Your item must be in the same condition as when you received it, unworn and unused.
• The garment must be returned with all tags intact and in its original packaging.
• You will need to provide the receipt or proof of purchase for the return.

To initiate a return, simply contact us at info@mallacco.com, where a member of our dedicated customer service team will assist you. Once your return is approved, we'll provide you with a fully paid-for return label and detailed instructions on how and where to send your package. Please note that items returned to us without prior authorisation will not be accepted.

For any inquiries or questions regarding returns, feel free to reach out to us at info@mallacco.com. Our dedicated customer service team is here to assist you with any concerns you may have. Your satisfaction is our top priority, and we're committed to providing a seamless shopping experience.

Here are some important details regarding our return and refund policy:

Damages and issues: Please carefully inspect your order upon receipt. If you discover any defects or damage, or receive the wrong item, please get in touch with us immediately. We will promptly evaluate the issue and work to resolve it to your satisfaction.

Exceptions / non-returnable items: Certain items are not eligible for return, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards cannot be returned. If you have concerns about the eligibility of your item, please reach out to us for clarification.

Exchanges: Product exchanges are subject to availability due to our manufacturing procedures. We will do our best to accommodate your exchange request.

Refunds: Upon receiving and inspecting your returned goods, we will notify you of the approval of your refund. Once approved, your refund will be processed automatically to your original payment method. Please note that the time it takes for your funds to be received depends on your bank's processing time.

Your satisfaction is important to us, and we are committed to providing you with excellent customer service throughout the return and refund process. If you have any further questions or concerns, please don't hesitate to contact us at info@mallacco.com.